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FAQ

  1. What payment type do you accept?

    At present we accept PayPal, Visa, MasterCard and bank transfer.

  2. How much is shipping?

    We ship your order to Australia Wide for a flat rate of $11.00.  International orders will incur a shipping fee which is automatically calculated at checkout.

    We do provide free shipping for orders over $175.00.

  3. How long does shipping take?

    Once your order is completed, shipping to Australia takes approx 5 - 7 working days however to New Zealand, US and Canada it can take up to 14 - 21 working days.

    We use Air mail so during busy times it may take a little longer.

  4. My Order is taking too long what can I do?

    If you have been waiting longer than the times listed above then please get in touch and we can lodge an enquiry with the postal service. If we still cannot get an answer then, a full refund will be issued.

  5. Do you have a Refund Policy?

    We offer a 7 day money back guarantee on all products. If you are not satisfied with your purchase, we will refund the purchase price.

    All goods must be returned at the buyer's expense and be in the same condition as received, including all original packaging.

  6. What if I need Further Assistance?

    We are available 24 / 7 via our contact page so please don't hesitate to email us if you have a question. Our staff will endeavor to answer you back within 24 - 48 hours.

Couldn't find the answer? Send us an email.

If our FAQ wasn’t as helpful as you needed, therm please send us an inquiry using the inquiry form. 

We’ll get back to you with an answer within 24 – 48 hours.

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